00.000 .د.ب

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    Return & Exchange

    Returns and Exchange

    1. All items are subject to Return and Exchange except for: Non-Woven Backdrops, Batteries, Bulb Tubes & modelling lights, Books, Paper & PVC backdrops; unless found with a manufacturing defect.

    2. To benefit from return, exchange, and warranty services, original invoice is required.

    3. Returns and exchange services are available if products are in their original condition with original packaging.

    4. Return is within three (3) days and exchange is within seven (7) days of the date of purchase.

    5. Accepting shipment from shipping company declares that the shipment (carton) is in good condition and it is sealed upon receiving.

    Immediate Defective Items Replacement

    • JassamPhoto will replace devices with a manufacturing defect with a similar item within three (3) days of purchase date based on the following condition:

    1. Device must be free of scratches or signs of misuse.

    2. Original packaging along with the box, user manuals and accessories must be returned with the device.

    For online/Delivery orders:

    1. The return and exchange period is calculated from the date of delivery.

    2. Return and exchange can be done through JassamPhoto store.

    3. Shipping & Delivery fees are not refundable.